Frequently Asked Questions

Everything you need to know about your ALT ÜST experience.

How long does shipping typically take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.

How do I ensure I choose the correct size?

Each product page features a detailed size guide with specific measurements. As ALT ÜST silhouettes vary from oversized to tailored, we recommend checking the 'Fit Note' section on the individual item page.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your garments sustainably produced?

Yes, ALT ÜST is committed to ethical manufacturing. We partner with certified factories that ensure fair wages and use eco-friendly materials, such as organic cotton and recycled polyester, whenever possible.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.